SCCC is well aware that the key to success in doing sustainable business is the create value for all stakeholders. Therefore, the Company has set “value creation for stakeholders” as our business goals as we believe that understanding and good relationship with all stakeholders would create major benefits as follow:
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Serves as a solid foundation for a strong business operation
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Allows the business to set effective policies and appropriate work plans
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Uses the suggestions and recommendations of stakeholders to support new innovations and solve certain problems
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Promotes good image for the business and supports our license to operate
We have identified all major stakeholders and analyzed their expectations through our dedicated communication channels which has allowed us to access the stakeholders’ opinions as well as encouraging their involvement policy planning and major projects in order to add more value to all stakeholders and to create lasting relationship, as follow:
Major stakeholders
Our goals
Communication channels, or ways to foster lasting relationships
Major stakeholders: Customers
Our goals
Responds to every need to be a part of the customers’ success
Communication channels, or ways to foster lasting relationships
•
Constantly surveys customers’ opinions
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Arranges regular small meetings and customers’ visits
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Develops communication channels, promotes on-line transactions for increased speed, convenience and effectiveness
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Develop more value added products and services for customers and public
Major stakeholders: Employees
Our goals
Takes care of the employees’ safety and work environment, promote good livelihood and create opportunities to develop and advance in the work place
Communication channels, or ways to foster lasting relationships
•
Develops leadership capabilities in supervisors to be more attentive to subordinates
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Promotes engagement and two-way communications
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Develops environment and safety culture in the workplace
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Regularly surveys the employees’ opinions
Major stakeholders: Communities
Our goals
Implements CSR-in-process by preventing or minimizing operational impact on the communities including creating projects to continuously support the communities’ sustainable development – the so-called
CSR-after-process
CSR-after-process
Communication channels, or ways to foster lasting relationships
•
Regularly surveys the communities’ opinions
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Develops communication channels, both official and unofficial
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Arranges factory visits for community leaders and the public
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Promote the community’s engagement in various projects and manage major projects in accordance to the Social Engagement Scorecard
•
Creates the Fund for community development and environment,
as well as the advisory panel in relations to community relations
as well as the advisory panel in relations to community relations
Major stakeholders: Goods & service suppliers
Our goals
Promotes good cooperation and mutual support to create business opportunities and mutual growth
Communication channels, or ways to foster lasting relationships
•
Announces and implements the Suppliers Code of Conduct
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Announces and implements the Sustainable Procurement Policy & Guidelines
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Arranges meetings to promote good communications and training programs on various topics
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Promotes the creation and activities of the INSEE Green Heart Logistics Club
Major stakeholders: Shareholders
Our goals
Carries out business operation with good corporate governance while building sustainable progress for the organization
Communication channels, or ways to foster lasting relationships
•
Organizes the Annual Shareholders Meeting
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Regularly communicates and arranges field visits and participations in CSR and environmental projects
Major stakeholders: Government agencies & independent organizations
Our goals
Strictly adhering to the laws and provide good cooperation with the government sector and to seek out opportunities to for joint activities and projects which are beneficial to the society and nation
Communication channels, or ways to foster lasting relationships
•
Studies legal implications and controls all aspects of the business to ensure legal compliance
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Participates in meetings, seminars and forums with government agencies, as well as supports official exhibitions and seminars
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Supports and participates in projects for society and nation as organized by the government sector and organizations such as
the Chai Pattana Foundation
the Chai Pattana Foundation
Major stakeholders: Media
Our goals
To promote good understanding of
the Company’s operations among
the media, including policies and major projects so that the media would be able to communicate them more accurately and properly to our stakeholders and
the general public
the Company’s operations among
the media, including policies and major projects so that the media would be able to communicate them more accurately and properly to our stakeholders and
the general public
Communication channels, or ways to foster lasting relationships
•
Regularly supports the media with information, operational facts and figures, and progress of major projects
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Regularly arranges opportunities for the media to meet the senior management, visit factory and participate in CSR activities
“ Effective communications and the promotion of participation by stakeholders is an important foundation of business operation, for mutual support in creating added value to all stakeholders, society and the nation.”
